Services & Help

Contact us
Contact us

Get a free consultation

We will be happy to support you free of charge in planning your new furniture. It's best to arrange your consultation appointment today.

Fit warranty
Fit warranty

Order your furniture with the unique fit warranty

Together with the respected insurance group Signal Iduna, every order includes a unique and free fit warranty.

Check your order status
Check your order status

Check the current status of your order

Each piece of furniture is individually made to measure for you. From the order to production and shipping, we keep you up to date in our order status.

Upload a sketch
Upload a sketch

Receive an offer quickly and without obligation

You have already created a rough sketch, photos or screenshots of your desired furniture? Then upload them and we will create a free and non-binding offer for you.

Assembly
Assembly

Download a digital copy of the assembly instructions

On this page you will find tips & tricks for assembling your furniture. You can also download a digital copy of the assembly instructions.

Gallery
Gallery

The most beautiful photos of our customers

Many of our customers are so satisfied with their custom-made furniture that they send us pictures of it. Of course, we are particularly proud of this, which is why we display the most beautiful shots in our gallery.

Payment
Payment

Secure payment of your order

We accept all common payment methods such as: prepayment method (bank transfer), Credit Card (Visa & Mastercard) and PayPal.

Shipping
Shipping

Free delivery to the assembly site

Free delivery to the assembly site is usually carried out by DHL's 2-man handling service. Before delivery, the forwarding agent will arrange a delivery date with you by telephone.

Special requests
Special requests

We fulfil (almost) all furniture wishes

If a design cannot be implemented in the configurator, you can contact us at any time. We will check your planning and realise special designs such as door constructions or depth offsets.

Measuring tips
Measuring tips

With our tips & tricks for the perfect measurement

Measuring correctly doesn't have to be difficult at all. With our tips & tricks, you can measure your rooms exactly and prepare everything for your new piece of furniture from Pickawood.

Furniture care
Furniture care

How to care for your furniture properly

To make your custom-made furniture last as long as possible, it needs a little care now and then. Click on the link to find out how.

Frequently asked questions
Frequently asked questions

We answer your questions in the FAQs

We have answered the most frequently asked questions of our customers in the FAQs. If your question is not included or you would prefer to speak to the furnishing advice team, please feel free to contact us.

About us
About us

Custom-made furniture since 2012

It all started with a small team and the vision of being able to offer customised furniture that can be easily planned online. Today, over 30 employees ensure that you receive the perfect piece of furniture.

Production
Production

Handmade custom furniture

With our large network of carpenters, we not only offer outstanding quality, but also a variety of materials that is second to none.

Materials
Materials

The right material for every requirement

Each of the sustainable materials has special properties that are suitable for different purposes. You can find out which woods are suitable for particularly large and heavy furniture, for example, by clicking on the link.

Sustainability
Sustainability

This is how sustainable Pickawood works

Sustainability and the careful use of resources are more important than ever, especially in today's world, and play a major role at Pickawood.

Queries
Queries

We take care of your request

Do you have a problem with your order? Feel free to contact us and our after-sales team will take care of your concern immediately.

You have the questions - we have the answers

Telephone & Video consultation

Do you have questions about our furniture or would you like advice on planning your individual dream furniture? Then make an appointment right away. A furniture consultant will be happy to advise you free of charge by phone or video.

How can we help? Contact us.

Luka, Interior Designer

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