General Terms of Business and Consumer Information

Here you can find our current terms and conditions and consumer information. The last review of our terms took place on July 29, 2021.

1. Scope of application
For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction. 

In relation to entrepreneurs, these General Terms and Conditions shall also apply to future business relations without us having to refer to them again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions of Business, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them. 

2. Contracting party, conclusion of contract, subject matter of contract
The purchase contract is concluded with Pickawood GmbH. By placing the products in the online shop we make a binding offer to conclude a contract for these articles. You can put our products into the shopping cart without obligation at first and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded by acceptance and confirmation of the offer, specifically by clicking the order button and receiving the order confirmation. The customer must therefore ensure that the email address he/she has deposited with the provider is correct, that the receipt of emails is technically ensured and in particular that it is not prevented by SPAM filters. 

The subject of the contract is the production and dispatch of furniture and wooden products. The details, in particular the essential characteristics of the goods, can be found in the item description and the supplementary information on the website of the provider. 

3. Contract language, contract text storage 
The language available for the conclusion of the contract is English. We save the text of the contract and send you the order data and our terms and conditions by email. For security reasons, the contract text is no longer accessible via the Internet. 

4. Terms of delivery, delivery time
In addition to the stated product prices, shipping costs are added unless free shipping is promised. You can find out more about the amount of the shipping costs on the "Payment and shipping" page. The production and specified delivery time will begin in principle after receipt of payment or after order release. The valid delivery time can be found in the order confirmation. You can view this in advance in the shopping cart. For orders where individual products have different delivery times, the total delivery time is based in each case on the longer value. In the case of the production of special requests, the delivery time may vary from the stated period and extend by 2 to 4 weeks to meet the demands of production for a specialized product. During the Christmas and Easter period, the delivery time may also be extended by 2 to 4 weeks.

The delivery will be made exclusively by shipping. It is not possible to collect the goods yourself or to deliver them to packing stations. Small pieces of furniture will be sent by courier, large pieces of furniture by a forwarding agent. In the case of dispatch by a forwarding agent, a date will be fixed before delivery. A total of two delivery attempts are free of charge. All further delivery attempts are subject to a charge of 40.00 EUR. 

5. Payment 
Unless otherwise specified for the individual types of payment, the payment claims from the concluded contract are due for payment immediately. 

Advanced Payment 
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment. 

Credit Card
When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged. 

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered or complete registration, authorize your account with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process. 

Boniversum - Information on data protection according to EU-DSGVO
Our company regularly checks your creditworthiness when concluding contracts and, in certain cases where there is a legitimate interest, also with existing customers. For this purpose, we work with and receive the necessary data from Creditreform Boniversum GmbH, Hellersbergstrasse 11, 41460 Neuss. For this purpose, we transmit your name and contact details to Creditreform Boniversum GmbH. The information according to Art. 14 of the EU Data Protection Basic Regulation regarding the data processing at Creditreform Boniversum GmbH can be found here: 

Amazon Payments
If you have selected the "Amazon Pay" payment method, the payment will be processed via the payment service provider Amazon Payments Europe s.c.a., 38 avenue J.F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"). Once you have activated the order by clicking on the "Buy" button, you will be redirected to the Amazon website. If you already have an Amazon customer account, you can pay for the order using your stored payment details. After successful completion of the payment process, you will be redirected to the Pickawood Europe website. Further information is available here:

Our partner Pledg offers you a financing solution called "Payment in X Number of Times", which allows you to pay for your order over "X" number of months. 

How to subscribe: When confirming your order, our partner Pledg will offer you the service option "Payment in X Number of Times" to complete your order. If you wish to subscribe to this service, your details will be sent to Pledg who, subject to approval will offer you the Payment in X Number of Times solution and provide a payment schedule outlining the different monthly payment options. Depending on your financial status, you may be asked to provide supporting documents to validate your financing request. You will have a 14 day period in which you have the option to withdraw from the agreement. More details can be found here:

How does it work? Payment in X Number of Times: Payment in X Number of Times allows you to pay for your Pickawood Europe order in the following way:
- A compulsory deposit, debited on the day of the order confirmation that corresponds to a part of the order and to a fee of "X%" of the total order amount if the fee is not offered. 
- A distribution of the rest of the order amount over the remaining number of monthly payments according to the payment schedule that has been communicated. 

6. Transport damage
The following applies to consumers: If goods with obvious transport damage are delivered, please submit a complaint about such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a notification or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company. 

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. Among merchants, the obligation to examine and give notice of defects as regulated in § 377 HGB (German Commercial Code) applies. If you fail to make the notification regulated there, the goods shall be deemed to have been approved, unless it is a defect that was not recognizable during the inspection. This shall not apply if we have fraudulently concealed a defect.

7. Assembling service and installation
(1) The assembling service is an additional service and does not have to be performed on the same day as delivery.

(2) The assembling service is excluded on islands and currently in Great Britain and the United Kingdom.

(3) If the customer books the assembling service, which is subject to a charge, at the time of order, the following conditions must be met: ground-level floor, sufficient transport routes for the dismantled goods, sufficient space for the assembling. The customer will inform the supplier of any deviations from these design principles. 

8. Liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, body or health, in the event of an intentional or grossly negligent breach of duty, in the event of promises of guarantee, if agreed, or if the scope of application of the Product Liability Act has been established. 

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded. 

Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times given the current state of technology. In this respect, the provider is not liable for the constant or uninterrupted availability of the website and the services offered there. 

9. Warranty and guarantees
The statutory liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop. 

Wood is a natural product, which can show colour differences and growth-related irregularities. Deviations in colour and structure between individual parts of a piece of furniture or in relation to other pieces of furniture made of the same material are reserved, provided that these deviations are due to the nature of the materials used (solid wood, veneers, etc. ) and are customary in the trade. Wood can change its volume, which can lead to warping, inaccuracies of fit and cracking. Deviations of up to 1 mm per meter can occur with solid wood and panel materials due to product and production factors. Depending on the surface treatment, the material thickness is approx. 18-20 mm or approx. 28-30 mm. Your entered external dimensions remain unchanged. Oiled surfaces can look uneven. 

If the customer is an entrepreneur, the following applies in deviation from paragraph 1: 

a) Only the supplier's own specifications and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer. 

b) The customer is obliged to examine the goods immediately and with due diligence for deviations in quality and quantity and to notify the supplier in writing of obvious defects within 7 days of receipt of the goods. This also applies to hidden defects discovered later from the time of discovery. In case of violation of the duty of examination and notification of defects, the assertion of warranty claims is excluded.

c) In the case of defects, the provider provides a warranty at his discretion by repair or replacement. If the rectification of defects fails twice, the customer can choose to demand a reduction in price or withdraw from the contract. In the case of rectification of defects, the supplier does not have to bear the increased costs incurred by the transfer of the goods to a place other than the place of performance, unless the transfer is in accordance with the intended use of the goods. Furthermore, in the case of subsequent delivery, the supplier must be granted a reasonable period of time. d) The warranty period is one year from the delivery of the goods. The shortened warranty period does not apply to culpably caused damages attributable to the provider arising from injury to life. 

10. Code of conduct
We have subjected ourselves to the following codes of conduct: 

Trusted Shops quality criteria ( 

11. Dispute settlement
The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here 

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. 

12. Final provisions
If you are an entrepreneur, then German law shall apply to the exclusion of the UN Sales Convention. 

If you are a merchant in the sense of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.