Frequently asked questions

Faq 980x450
Faq 400x400

Do you have questions about Pickawood products, our advice, the shipping of products or the construction of your custom-made furniture? Here you will find the answers to your questions. If you have any open questions, please contact our furnishing consultants here.

 
  • products

Does Pickawood offer guarantees on the products?

We give a guarantee of 2 years on all our products.

Are there any Pickawood ladders?

At Pickawood you can also buy stainless steel ladders. The ladders are attached to the shelves without a running rail and are therefore suitable for any piece of furniture.

Are special requests implemented by Pickawood?

Of course, we are also happy to implement visions that cannot be implemented in our configurator. Please feel free to make a sketch. You can find a selection of our special requests here. Please do not hesitate to contact us if you did not find what you were looking for.

Can I have furniture made that is larger than the dimensions of the configurator?

We are happy to manufacture furniture in "oversizes" for you. Please do not hesitate to contact our furnishing consultants.

  • storage

Can I customize my subjects?

In our simple configurator you can adjust your compartments individually. In the second step, "Configure columns", enter the desired number of compartments and work through the dimensions from top to bottom. The configurator always takes the dimensions from the compartment below. If you do not select a row of holes in the last step "Further options", the compartments are fixed and can no longer be adjusted later. With a row of holes, you can adjust the shelves flexibly at 32 mm intervals.

Can I plan a door over several compartments?

Yes, in our configurator you can also design a door over several compartments. To do this, place your cursor on the first compartment where you want the door to start, hold down the left side of the mouse and drag it down or to the compartment where you want the door to still be. If you still have problems, please feel free to contact our consultants.

Are cable outlets feasible at Pickawood?

Yes, we can also manufacture cable outlets for you. For this we need a sketch, where you tell us the exact position of the cutout and the exact dimensions. Please send us this by mail.

Can a solid back wall also be ordered?

A solid rear wall can also be selected to match your solid wood shelf. This is mounted per column or per shelf. You can find out the costs from our consultants.

Does Pickawood offer sliding doors?

Yes, Pickawood can also manufacture sliding doors. This wish cannot be selected in the configurator and would have to be entered manually by us. Our furnishing consultants will be pleased to inform you about the prices and possibilities.

Can materials be combined with each other?

Does Pickawood offer glass doors?

Yes, glass doors can also be manufactured at Pickawood. This wish can also be selected in the configurator. If you have any questions, please contact our consultants.

Does Pickawood offer mirrored doors?

Yes, mirrored doors can also be manufactured at Pickawood. This wish can also be selected in the configurator. If you have any questions, please contact our consultants.

Can materials be combined with each other?

Selected materials can be combined with each other if you wish, for example, an oak shelf and MDF doors. Since it is not possible to select all combinations for production reasons, the configurator will only show you what we can actually manufacture. Information on our materials can be found here.

From what width and height do shelves have to be divided?

The top and bottom panels or side panels of our shelves must be divided from a width and/or height of 300 cm for solid wood, 275 cm for MDF and 250 cm for multiplex. Please contact us so that we can discuss where the division should take place.

Does Pickawood also offer corner wardrobes?

We can also manufacture corner wardrobes for you. Please contact us so that we can plan your project together. We will be happy to send you pictures of our corner wardrobes. Further information can be found here.

Do I have to stabilise my room divider additionally?

We recommend that a room divider up to a depth of 40 cm be additionally fixed to a load-bearing wall with brackets or ceiling bracers. Please contact us if you would like to order ceiling clamps directly from us. Alternatively, you can select the ceiling clamps directly in the configurator.

Can I also order a back wall for a room divider?

A rear wall for our room dividers can of course also be ordered. If you select the "Room divider" option in the configurator, the base and the fronts are mirrored so that the room divider is identical from both sides.

Does my room divider have a rear wall if I have selected doors and drawers?

No, there is no rear wall as standard for a room divider with doors and drawers. If you select the "Room divider" option in the configurator, the base and the fronts are mirrored so that the room divider is identical from both sides.

How are hanging shelves fastened?

To fix your storage to the wall and to use it as a hanging shelf, a wall suspension is inserted into each vertical panel. This makes invisible wall mounting possible. The load-bearing capacity of this suspension is 60 kg each and thus increases with the number of gaps.

What load do our wall boards carry?

In order to calculate the load capacity of our wallboards, you can use the following calculation: Max. Load capacity for floor dimensions of 100 x 25 cm is 100 kg / m² and the maximum load capacity for floor dimensions of 100 x 20 cm is 160 kg / m².

  • tables

Does Pickawood offer extendable tables?

We do not have classic extendable tables, but we offer our customers extension plates to enlarge or lengthen the custom-made table. The dimensions for the extension board can be entered directly in the configurator of the desired table model.

Does Pickawood also offer drawers for tables?

At Pickawood you can also order drawers for the individual table models that have a frame. Table drawers can be selected directly in the configurator. If you would like a drawer for a model without a frame, please contact our technical advisors. These drawers must be entered manually.

Does Pickawood also make MDF tables?

We can also produce MDF tables for you. E.g. our table model Porto. Please feel free to contact us so that we can advise you on your planned table.

Is it possible to order table legs at Pickawood?

We can also manufacture table legs for you. Please do not hesitate to contact us so that we can advise you on your planned table legs.

Lacquered or oiled table?

Whether you choose a lacquered or oiled table is of course up to you. Both treatment options have advantages: The lacquered surface is easier to clean and is particularly suitable if the table is to be used as a dining table, for example. The oiled surface is suitable for faster and easier after-treatment and is often used for coffee tables. An overview of our tables can be found here. Care and cleaning tips can be found here.

  • sideboards

Does Pickawood offer rollers for sideboards?

Yes, Pickawood also offers castors for sideboards. These can be selected in the online configurator. If you have any questions, please contact our consultants

Does Pickawood offer TV lifts for sideboards?

Yes, Pickawood also offers TV lifts for sideboards. Further information can be found here. If you have any further questions, please do not hesitate to contact our consultants.

  • wardrobes cabinets

Can I choose push-to-open as the opening variant?

We advise against choosing the "push-to-open" opening variant for doors in our wardrobes, as the mechanism must be activated precisely at the trigger point. Should you nevertheless wish to choose the variant, please do not hesitate to contact us. Alternatively, there are several handle variants to choose from.

Which interior fittings are possible?

For our wardrobes we offer you several interior fittings such as clothes lifts, trouser holders, organisation drawers and much more. You can select these in the third step of the configurator. You can select one interior for each compartment (except interior drawers). Our consultants will be happy to help you if you wish.

Does Pickawood offer built-in cupboards?

We do not offer built-in cupboards in the classic sense. We use blind strips for the accuracy of fit. Our consultants will be happy to help you if you wish.

Does Pickawood offer corner cabinets?

We can also offer you corner cabinets. Unfortunately, this option cannot yet be selected in the configurator. For a corner cabinet you need two configurations, which will be constructed later as a corner cabinet. You specify both leg lengths for this. Make sure that the shelves in the corner are at the same height. Our consultants will be happy to help you if you wish.

 
  • consultation

How do I find the right measurements for my piece of furniture?

Please measure the height, width and depth of your product exactly. All you need to do is enter these measurements into the configurator. Remember that there must be enough distance to the walls to be able to move the piece of furniture to its place. You should also consider cables and other moving or immovable parts that may be in the way of the shelf. Think especially of skirting boards. You can easily specify the depth x height of skirting board cut-outs in the configurator. Further tips can be found here.

How can I contact Pickawood?

You can reach us by e-mail, phone or mail, the address and number can be found on this page.

Can I send Pickawood a sketch?

You can also send us a sketch of your piece of furniture and our consultants will convert it for you. Simply send your sketch to [email protected].

Does the Pickawood planning service cost anything?

No, our consulting and planning service is completely free of charge for you. You can reach us by mail, telephone or via our contact form. Our consultants will be happy to help you with their experience.

Where does Pickawood produce?

Our production facilities are located in Poland and Germany. Selected carpenters lovingly handcraft your new piece of quality furniture. Further information about our production can be found here.

What kind of wood does Pickawood use?

We exclusively use sustainable woods from European forests. The environment is very important to us and so we also use the remains from which our wood samples are made.

What oil does Pickawood use?

We use BIOFA quality oils for our products. Oils have the advantage that the wood can be re-treated after many years and the wood can be freshened up or small damages can be repaired. Further information can be found here.

 
  • order

How do I order online at Pickawood?

With our configurator you can easily purchase your furniture in just a few steps: 1. enter the dimensions of your furniture 2. select additional options 3. enter your address and payment method. After successful transmission you will receive a confirmation email, in which your order is summarized again. Select the appropriate configurator for each piece of furniture.

Can I also order by phone from Pickawood?

Yes, it is also possible to order by telephone. We are happy to support you with your order and accept special requests. If your product can be ordered with our configurator, we will also be happy to help you with questions about operation.

What do I have to consider when ordering?

When ordering, make sure that all information about your product has been entered correctly and check your billing, shipping and e-mail address.

How many products can I order online?

You can order any number of products on our site. In the shopping cart you will find symbols next to your article which will help you to put the product back into the shopping cart. Of course, a mix of our products, such as shelves, tables, wall boards and wall cubes is possible.

Can I still change my order if I have already sent it?

Yes, you can. Until your products have been paid for, changes to your order can simply be clarified with us by telephone or e-mail. After payment, additional costs may be incurred depending on the type of change.

Do I have a right of withdrawal?

You will find all detailed information on the right of withdrawal on this page.

 
  • payment

Is my data safe?

Of course, your data is safe with us. They will only be used for the delivery of the goods and will not be passed on to third parties.

How can I pay?

You can choose from different payment methods: Bank transfer (prepayment), credit card, Paypal, installment payment and direct debit. Find out more here.

 
  • shipping

How long is the delivery time?

After receipt of payment or order release, the delivery time for all orders with a delivery target within Germany is 7-11 weeks. For deliveries to Austria and Switzerland a delivery time of 9-13 weeks applies. For the production of special requests, the delivery time, depending on the effort, can deviate from the period and is extended by up to 2 weeks. During the Christmas and Easter periods the delivery time can also be extended by up to 2 weeks.

Do you also deliver abroad?

We deliver to most European countries. The delivery costs are calculated directly in the shopping cart. More information can be found on the pages Payment and Shipping.

How are the products delivered?

Our furniture is well packaged and shipped by DHL's furniture shipping companies. Large pieces of furniture are usually divided into several parcels and delivered together, so the weight is distributed and there are no delivery problems. The delivery takes place in Germany, Austria and Switzerland up to your apartment free place of use.

 
  • construction

What if I want the products assembled?

At Pickawood you can always book an installation service with your order. The service can be selected directly in the shopping cart. The costs are displayed in the shopping cart so that you have full cost control. Our assembly service can also be booked later. Simply contact our technical advisors.

What do I have to consider when setting up?

You will receive general assembly instructions for each furniture order. If you follow the steps in the instructions, nothing can go wrong. The best way to assemble the furniture is to sort the furniture parts beforehand. We will be happy to help you if you need help. Alternatively, you can always book an assembly service.

Is there a mounting instruction available for download?

Our general assembly instructions for storage can be downloaded here. For our wardrobes you will find assembly instructions here.

What do I do if screws are missing on delivery?

All our products undergo a quality check before shipment, which means that it is extremely rare for parts to be missing or damaged in an order. Should this nevertheless happen, you can contact us by telephone or e-mail and we will immediately find a solution.

Spare parts & accessories

Of course we can supply you with small parts or other accessories such as cover caps, natural wood oil and abrasive sponges. Feel free to contact us by telephone or e-mail and we will deal with your request immediately.

How can I complain about faulty articles?

Our products undergo a quality check before shipping, which means that errors are extremely rare. Should this nevertheless happen, you can contact us by telephone or e-mail and we will immediately find a solution. Please send your complaint directly with a photo of the damage to [email protected].


Your question could not be answered? Write to us!

Mandatory field, please complete

Mandatory field, please complete

Mandatory field, please complete

Mandatory field, please complete

Mandatory field, please complete


Mandatory field, please complete

SERVICE