Do you still have questions about customised furniture? Here you will find the answers to the most frequently asked questions that we receive. Of course, we will also answer your questions by e-mail or telephone. Feel free to contact us for a free consultation.
If you are still unsure which material is right for you, you can discuss your options with our specialist furniture consultants and interior designers.
Yes, especially when planning furniture that is ceiling-high or in a niche, you should definitely observe these distance. More information can be found here.
The delivery time depends on the product, the material and the delivery location. The estimated delivery time is shown in the configurator and in the shopping cart. For special requests, the delivery time may be extended by 2-4 weeks, depending on the labour required. During the Christmas and Easter periods, the delivery time may also be extended by up to 2 weeks.
No, we will be happy to assist you in planning. You can send us a sketch of your desired furniture or let us advise you via telephone. We will prepare a free and non-binding quotation for you.
We accept the following payment methods including: prepayment method (Bank Transfer), Credit Card (Visa & Mastercard) and PayPal. More information about our payment methods here.
The advice provided by our experts is free of charge. You are welcome to ask for advice concerning your furniture plans without any obligation.
We will be happy to check to determine whether we can implement your special request. You can find a selection of possible special designs here.
You will find a link to the current order status in the order confirmation that we sent you by e-mail. You are also welcome to check the order status.
Our production materials are sourced exclusively from sustainable woods from European forestry. Learn more about our materials here.
The classic method is, of course, a tape measure or folding rule. Alternatively, you can also take measurements with a standard laser measuring device. We also recommend using our sketch template. There you will find all the important measurements at a glance. You are welcome to send us this sketch and we will implement your planning.
Our custom-made built-in wardrobes can also be planned in an old building. However, you should measure particularly precisely and in different places. You can also check the floor and walls with a spirit level.
No, the fit warranty is a free service provided by Pickawood.
The fit warranty is automatically included in your order. Pickawood remains your contact partner for all matters.
Please send us a message via the form including pictures of the furniture and the assembly location. A member of staff will get back to you as soon as possible.
If you have measured yourself and the piece of furniture does not fit into the niche you had planned, for example, alteration costs will be covered up to an amount of 1,200.00 GBP.
Every purchase on the website is protected by the so-called SSL procedure. When transferring your credit card data, authentication with the 3D-Secure procedure is also necessary. This guarantees a particularly secure payment. If your credit card has not yet been activated for the 3D-Secure procedure, please contact your bank for further information.
Account Number: 1227125604
Bank Code: 20050550
If you have not received an order confirmation, there was probably an error during payment. This can happen, for example, after a failed authentication. A colleague from the furniture advice service will get in touch with you as soon as possible.
You can enter the value voucher in the first step of the shopping basket in the "Add voucher" field. The value is automatically deducted from the purchase price.
Your furniture will be delivered securely and safely packed and disassembled into individual parts. Delivery in one piece is not possible for technical reasons. However, each order includes simple assembly instructions. You can also book an assembly service (Currently only available in DEU, AUT & CHE) at a later date.
We will inform you about the current status of your order by e-mail. Or you can check the order status on our website.
No problem, just send us your new delivery address by e-mail.
You can upload your sketch and photos in all standard file formats such as JPEG, PNG or PDF.
A member of the furnishing advice team will prepare an individual offer based on your specifications and send it to you without obligation. If you wish to make any changes or have any further questions, please do not hesitate to contact us at any time.
At Pickawood, the consultation is free of charge - regardless of the effort involved.
The transmission of your sketches and photos takes place via encrypted servers and is therefore secure.
As soon as your order has been checked by our wood engineers, the joinery receives the technical data and begins with the preparation. As soon as the piece of furniture has been produced, it is subjected to an intensive quality inspection. After passing the inspection, your order will be shipped to you free of charge by forwarding agent.
We will inform you about the current status of your order by e-mail and on this page. Once your order has been shipped, we will send you a tracking link.
You are welcome to inform us of your new address by e-mail or by telephone around the clock.
The packages in your order are numbered. Please assemble the furniture according to the numbering and start with the first package. Assemble from left to right.
If the compartments are not at the same height, it is possible that the stringers have been twisted. Please check the gap dimensions as well as the arrangement of the compartments.
If your complaint is about transport damage, we will try to have the damaged parts remade as quickly as possible. If you would like to keep the parts, we are also happy to offer a discount. If errors have occurred during production, we will clarify the case with our producers.
As a rule, you will receive an initial response within 5 working days.
We keep many small parts in stock in our office and can ship them at short notice. Please feel free to use the form or give us a call.
As we do not have any stock items and each piece of furniture is made individually for the customer, we unfortunately cannot take back custom-made furniture. We ask for your understanding.