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Right to Withdraw

Right to Withdraw for Consumers

(A consumer is any natural person that performs a legal transaction that cannot be attributed to either their commercial activities or to any independent business.)

Right to Withdraw for Goods

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (INSERT: Name of the company, street, number, postcode, town, e-mail address, telephone number) of your decision to cancel this contract by a clear statement (eg via a posted letter, fax or email). You may use the attached cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery type offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is received earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 200.00 EUR. Please return items to the following address:

Pickawood GmbH
Rödingsmarkt 20 
20459 Hamburg
Germany
Telephone: +49 (0) 330 8084870
Email: [email protected]

You can download the withdrawal form here .

To satisfy the keeping of the withdrawal period it is sufficient that you have sent your notification of exercising of the right to withdraw within this withdrawal period.

The right of cancellation does not apply in the case of the following contracts:

Contracts for the supply of goods that are not ready-made and the manufacture of which requires an individual choice or specification by the consumer or that are tailored uniquely to the consumer's personal requirements.

Right to Withdraw for Services

You have the right to withdraw from the contract within fourteen days without stating a reason. The withdrawal period is 14 days from the day on which the contract was concluded. To exercise your right to withdraw, you must notify us at the following address: 

Pickawood GmbH
Rödingsmarkt 20 
20459 Hamburg
Telephone: +49 (0)330 8084870
E-Mail: [email protected]

in a clear statement (e.g. via a posted letter, a fax or an email) of your decision to withdraw from this contract. You may use the sample withdrawal form provided, though this is not obligatory. You can download the withdrawal form here .

To satisfy the keeping of the withdrawal period it is sufficient that you have sent your notification of exercising of the right to withdraw within this withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we are obliged to refund to you all payments that we have received from you, including delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery type offered by us), immediately and not later than within fourteen days from the time that we receive your notification of withdrawal from this contract. In making the refund, we will use the same payment method that you used in the original transaction unless an alternative has been previously expressed and agreed with you; under no circumstances will charges be raised against you in respect of the refund.

If you have requested that the services commence during the withdrawal period, you must pay us an appropriate amount that corresponds to the services that have been delivered at the time that you notify us of your right to exercise withdrawal from this contract. This represents a proportion of the overall scope of the services provided for the contract.

Special Notes

Your right of cancellation expires early if the contract is fully satisfied by both sides at your express request before you have asserted your right of cancellation.

End of Cancellation Policy

 
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