Customer from EU? Click here for our
international website

Payment and shipping information

With various payment options available, you can purchase your product in a safe and secure way

Zahlen 980x320

Payment and shipping information

Zahlen 400x400

At Pickawood, we offer you a range of secure payment methods to ensure you can pay for your custom-made product with minimal effort. In addition to our prepayment method (bank transfer), you can also make your purchase via PayPal or Credit Card. We are partnered with DHL to guarantee shipping is handled correctly and safely and delivered to your door. For small items, we also ship with the parcel services DPD and UPS.

Information on Brexit

We are proud to continue to offer our exclusive products to our customers in the British Isles and we offer free delivery for every UK-based order placed with Pickawood. Unfortunately, due to the implications of Brexit , which came into effect from January 2021 there can be delays in delivery due to the time period it takes for large scale items such as furniture to clear the new customs regulations in the United Kingdom. We continue to work hard with our trusted shipping partners to deliver our customer's products efficiently in line with our standard delivery schedule. 


COVID-19 notice:

There are currently only isolated delays in production and delivery. Due to the increased risk of infection, delivery is currently only made to the hour or apartment door We apologize for this inconvenience. If you have any questions, please do not hesitate to contact us.


Shipping costs and delivery charges

We offer free delivery of your custom-made furniture within Great Britain and the United Kingdom (Delivery to some Isles may be subject to extra shipping costs).

In Switzerland, we also ship free of charge for orders of 500 CHF or moreThe delivery costs for cheaper products are shown directly in the shopping cart. Since Pickawood is registered in Switzerland, the prices including Swiss VAT are displayed. All import and customs fees are already included in the price.

Notes for shipping to Norway and Liechtenstein: The shipping costs to Norway and Liechtenstein include transport and the preparation of the export declaration. The following items must be paid to the supplier by the recipient in advance to confirm delivery. The amount of these costs depends on the final weight and dimensions of the packages and the customs zone and can therefore not be calculated by Pickawood before ordering: Import clearance, EDEC fee, import tax clearance, VAT of the country in question.


Delivery Schedules

Delivery times may vary depending on your choice of materials and furniture products. For each specific delivery time, you can refer to the configurator when designing your furniture piece or to your cart at checkout. When adding special requests to your order or during public holidays (Easter, Christmas), the delivery time can increase by 2-4 weeks. Unless otherwise agreed, delivery time and production generally commence after receipt of your payment. When paying via bank transfer, Credit Card or PayPal, production begins immediately. Please note that there are no deliveries on Sundays and public holidays.


Delivery Locations

We can deliver made-to-measure furniture throughout Great Britain, the United Kingdom and EuropeYour custom-made furniture is delivered to your door unassembled. Each piece of furniture can be easily installed with the help of our construction manuals, which are included with each delivery. If you are not a native English speaker, we can also currently ship to the following countries.

 Netherlands

 Norway

 Austria

 Poland

 Portugal

 Sweden

 Switzerland

 Spain


Secure Payment Options

We make payment as easy as possible for our customers, whilst ensuring safety and security. With a range of payment options on offer, there is a solution to meet every need. Once payment is received we begin production immediately, meaning your custom-made furniture product will be with you in no time at all.  

Pw site structure image banktransfer 413 1


Prepayment (bank transfer) 

Pay in advance via bank transfer directly after placing your order. Our bank details can be found below and are also included in your order confirmation. With this payment option, we grant a cash discount of up to £20; This discount is automatically deducted from the total price of your product during the payment process.

 

Pw site structure image paypal 414 1

 

PayPal 

Make an easy online purchase with the popular payment service PayPal.

 

Pw site structure image creditcard 415 1


Credit Card

Use your credit card for quick straightforward payment. We accept Maestro, Mastercard and Visa. Your Credit Card account is charged when your order is completed.

 


Our Payment Details

For prepayment bank transfers for your furniture product, our bank details are:

Pickawood GmbH
Hamburger Sparkasse
Account Number: 1227125604
Bank Code: 20050550 
IBAN: DE48200505501227125604
BIC: HASPDEHHXXX

What happens after the purchase?

The 6 simple steps to your dream furniture piece!

Auftragsprufung

 

1. Order verification

Your order and will be checked thoroughly by a member of our specialist furniture consultancy team. As each furniture piece is completely unique, your planned configuration is analyzed by an expert carpenter before production begins. This ensures that each design and furniture product meets our high standards of quality and safety.

Auftragsprufung

 

1. Order verification

 

Your order and will be checked thoroughly by a member of our specialist furniture consultancy team. As each furniture piece is completely unique, your planned configuration is analyzed by an expert carpenter before production begins. This ensures that each design and furniture product meets our high standards of quality and safety.

Auftragsvorbereitung



2. Order preparation

Your order is then transferred to the production preparation department. All production documents such as parts lists and construction plans are created and your order is assigned a production plan for the manufacturing process, This can vary depending on the individual furniture piece with some items needing more production steps.

Auftragsvorbereitung

 

2. Order preparation

 

Your order is then transferred to the production preparation department. All production documents such as parts lists and construction plans are created and your order is assigned a production plan for the manufacturing process, This can vary depending on the individual furniture piece with some items needing more production steps.

In produktion


3. Production 

We begin the production of your made-to-measure furniture piece. Your furniture order will be manufactured and individually crafted for you by one of our expert carpenters.

In produktion

 

3. Production 

 

We begin the production of your made-to-measure furniture piece. Your furniture order will be manufactured and individually crafted for you by one of our expert carpenters.

Quialitatsprufung

 

4. Quality control

Your order will be checked and inspected by our quality management team. In order to meet our premium standards, each furniture order undergoes a strict inspection and is individually checked on the basis of our quality and safety checklist. If unlikely errors have occurred during the production process, they will be corrected immediately.

As soon as your piece of furniture is deemed suitable for our standards it is ready for shipment. We will inform you by email. In the case of large furniture products, our forwarding agent will also contact you to arrange an appointment. Smaller furniture pieces will be sent by general post.

Quialitatsprufung

 

4. Quality control

Your order will be checked and inspected by our quality management team. In order to meet our premium standards, each furniture order undergoes a strict inspection and is individually checked on the basis of our quality and safety checklist. If unlikely errors have occurred during the production process, they will be corrected immediately.

As soon as your piece of furniture is deemed suitable for our standards, it is ready for shipment. We will inform you by email. In the case of large furniture products, our forwarding agent will also contact you to arrange an appointment. Smaller furniture pieces will be sent by general post.

Versandbereit

 

5. Shipping preparation

Your individual furniture piece will be prepared for shipment. Our secure packaging protects your furniture from any unexpected damage.

Our logistics partners will contact you via telephone and arrange a suitable delivery date with you. Parcelable goods (e.g. wallboards) will be shipped with our shipping service providers DPD and UPS.

Versandbereit

5. Shipping preparation

Your individual furniture piece will be prepared for shipment. Our secure packaging protects your furniture from any unexpected damage.

Our logistics partners will contact you via telephone and arrange a suitable delivery date with you. Parcelable goods (e.g. wallboards) will be shipped with our shipping service providers DPD and UPS.

Verschickt

 

6. Sending your item

Your individual furniture piece has been shipped.

We have handed over your custom-made product to our logistics partner, who will contact you by telephone within the next few days to arrange a preferred delivery date.

Please note that contact can take up to 14 days.

Our tip: Please check your delivery on receipt for external damage to the packaging. We recommend that cracks in the packaging and coarse damage be noted directly in the delivery receipt when received.

Verschickt

6. Sending your item

Your individual furniture piece has been shipped.

We have handed over your custom-made product to our logistics partner, who will contact you by telephone within the next few days to arrange a preferred delivery date.

Please note that contact can take up to 14 days.

Our tip: Please check your delivery on receipt for external damage to the packaging. We recommend that cracks in the packaging and coarse damage be noted directly in the delivery receipt when received.


SERVICE