At Pickawood not only the furniture is custom-made; the same is true of our advice and the ordering process as a whole. We will help you prepare and plan your furniture and our advisors are ready with helpful tips. Ordering via our configurator is child’s play, while special requirements or requests are dealt with by our advisors, who will configure your item or create a model for you. We guarantee security with our optional Trusted Shops warranty. We use experienced carriers to ensure that your furniture reaches you undamaged.
Preparation and Advice: Take time to choose the right colour and type of wood. You can request free wood samples from us at any time. We will send them to your home address. Then you can decide at your own pace which wood type is right for you. Find out here how to determine the correct dimensions.
Our advisors are ready to take the time to help you with your project. Call us on +49 (0) 40 524 77 770 or write to us using the contact form.
Ordering: If you have decided on the wood type and colour and the dimensions are correct, you can place your order in just a few steps using our online furniture configurator. At each step you will find helpful hints and tips behind the question marks. If you run into difficulties or have questions and are unable to go any further, our advisors can help you. There are a few special requests that can’t be processed for ordering via the configurator (e.g., corner units or change of doors). For such requirements please contact us. The special requests that we can produce without problems are shown here.
Security: Security throughout the entire ordering process is very important to us - from the security of your personal data through to secure transport of the finished product to you. We send all personal data only using SSL encryption. Optionally, we offer a Trusted Shops warranty that you can add to your basket. This ensures that your purchase is 100% protected up to the purchase price.
Transport: To ensure that your custom furniture arrives in good condition we cooperate with DHL’s 2-Man handling service. For you this means: Within Germany, your furniture is brought right up to your apartment. A delivery date is arranged with you by telephone prior to delivery. Why not take a look also at our assembly service.